GENERAL SERVICE FEATURES
The service operates only in zones of the Modena and Bologna provinces, so as to make the supply chain as short as possible. To see the list of served municipalities please click here.
In this starting phase the service is only provided to employees willing to receive the bought products at their own work places as well as to tourists asking for delivery at their own hotels.
The registration process is quite simple. Go to the registration page (reachable from this link) and enter the required data. A service operator will contact you to arrange a meeting with the purpose to evaluate how you meet the devised Camarg specific conditions. In case of success you’ll be enabled to offer your products.
The delivery service is free of charge for all purchases greater than or equal to 40 Euro, while it costs 6 Euro for purchases lower than 40 Euro.
There is no lower bound for purchase value.
For any information you can submit a request by means of the contact form available in this page, or by sending an email to the firstname.lastname@example.org address.
The delivery address is used to know where (work place, hotel) the purchased food shall be actually delivered, the invoicing address is used to issue the purchase invoice.
MANAGEMENT OF PERSONAL DATA
You’ve just to click on the link “Forgot password?” in the login page: you’re requested to provide again your email address, to which an email is sent including instructions and link to the page for entering a new password.
Once accessed the application you can change the password by moving to the section “My account” and then selecting the link “Change account password”.
Once accessed the application you can change your personal, delivery and invoicing information in the section “My account”.
You can cancel your registration by accessing the section “My account” and then selecting the link “Cancel account”. Once entered your password the account is removed.
Once accessed the application you can see the history of your orders by accessing the section “My account” and then selecting the option “My orders”.
The only payment channel presently available is PayPal
Please perform the following actions:
1. Verify the card you’re using is accepted by the payment system.
2. Verify that all the entered parameters are correct and the card has a sufficient credit.
3. If the previous controls have been successful, then contact our customer support by means of the contact form or by sending an email to the address email@example.com .
Deliveries are carried out Monday to Friday between 9 am and 7 pm.
Yes, in the days and times foreseen for delivery. In those days and times you can choose a delivery time window lasting at least one hour stating form the day after the ordering date (or starting from Monday if ordering on Friday or during the weekend.
The delivery operation will be confirmed by an automatic SMS, but it is not possible to know the exact delivery time. In any case products will certainly be delivered within the user-selected time window.
In case the client is not in the defined place at the defined time to receive the delivered products, these will be taken back to the warehouse and the client shall go there to collect them.
There was likely a serious problem, e.g. a road accident. The client will be informed timely by an SMS and put in the condition to change the order delivery date or to revoke it; in the latter case the client will be refunded with an equal-value credit for future purchases.
You can modify the delivery time window if and only if the carrier has not picked yet your products at the producers. Otherwise it is as if you were not there to receive the delivery.
You can cancel an order, and the relative delivery devised for a specified time window, if and only if the carrier has not picked yet your products at the producers
REJECTIONS AND REFUNDS
You can reject the delivered products only at the delivery action and only in case the package is damaged. The value of the rejected products will be refunded as a credit for future purchases
Any reimbursement takes the form of a recognized credit made available for future purchases.
The Newsletter keep you informed on the last special offers and new entries of the Camarg service.
You can register at your first registration time or later by accessing the section with your personal information.
It is sufficient that you access the section with your personal information and cancel the subscription.